An update on the precautions we’re taking during the Coronavirus outbreak

𝗩𝗲𝘁𝗲𝗿𝗶𝗻𝗮𝗿𝘆 𝗠𝗲𝗱𝗶𝗰𝗶𝗻𝗲 𝗢𝗿𝗱𝗲𝗿𝘀

Due to our stock deliveries being disrupted we must advise that medicines orders will take longer than usual. Please give us as much notice possible when ordering medicines. Please be reassured that we have plenty of emergency medicines available if required.

The safety and wellbeing of our clients and staff are our priority. Please can all clients read the precautions that are on our practice doors when collecting their meds to safeguard our teams and yourselves. Please call the practice before collecting any meds orders.

𝗩𝗲𝘁𝗲𝗿𝗶𝗻𝗮𝗿𝘆 𝗦𝗲𝗿𝘃𝗶𝗰𝗲

We would like to reassure all of our clients that we remain committed to providing our veterinary services. In line with government guidance, we have now put in place strict social distancing measures at our practices to keep you and our teams safe, secure the best care for your animals and help reduce the transmission of the coronavirus. As there could be sudden changes in practice team availability it may mean that we will need to contact you at short notice to either update you of the changes or to postpone the visit.

Please note:

• Vet visits should take place in a well ventilated area or outside where possible, and animals should be restrained to allow 2m safe space between the vet and farm staff. If this distance cannot be observed, then the vet may have no option but to postpone the visit until sufficient measures are put in place.

• If someone on the farm is self-isolating, and the visit is an emergency, then please let us know at the time of booking the visit. Available options will then be discussed with you and the attending vet to find the most practical solution to enable the visit to proceed and protect the health of those attending. If the visit is not an emergency, we will look to provisionally re-book the visit after the isolation period has ended.

• All emergency work, sick/lame animals, fertility routines, certifications and statutory surveillance visits will remain our priority to ensure animal welfare and maintain the food supply chain.

• We will advise if there are non-essential visits that can be either postponed or carried out remotely – please check with your practice if unsure.

Thank you for your patience at this busy and challenging time.